Help & FAQ

Bisous FAQ

  • How does Bisous differ from other cleansers and disposable makeup wipes?

    Bisous celebrates real girls, in real life with real skin conditions. It all started with a bad case of Dermatitis. Having trialled every product under the sun, Bisous is distilled from real life experiences. Our nanofiber cloths are the manifestation of all these experiences in a thoughtful product that cleanses gently, effectively and chemical free.
    Skin issues will affect everyone at some point of their life. The theory goes that the cleansing process promotes healthy skin but some of us react to the active ingredient in most cleansers and makeup removers. In order to strip the skin of makeup and grime most cleansers and disposable makeup wipes’ active ingredients include solubilizes, emulsifiers, alcohol and even preservatives like methylisothiazolinone. For those with sensitive skin or skin conditions these chemicals can affect the skin’s natural acid mantle and cause irritation, dryness and further exacerbate skin conditions. Our product is made from a specially knitted nanofiber which, when wet,
    creates a hydro-mechanical process that breaks the surface tension of the oils that bond makeup and dirt to the skin.
    Bisous is not only an alternative for those with skin conditions but for those who have a philosophical aversion to using chemical products.
  • How do I wash Bisous?

Bisous is machine washable, Once Bisous is dirty, place in our complimentary lingerie bag and wash with light colours on a normal cycle. Bisous is washable and reusable. No bleach, no softener, no dryer.  
  • Does makeup and dirt Stain Bisous?

Say Au revoir to stains, Bisous does not stain. If on the odd occasion Bisous comes out dirty, make sure you don't overfill your washing machine, apply the appropriate amount of washing liquid and rewash.
  • Can I use my cleanser on Bisous?

As mentioned above, our product is made from a specially knitted nanofiber which, when wet, creates a hydro-mechanical process that breaks the surface tension of the oils that bond makeup and dirt to the skin. You can still use your cleanser either before or after but the use of product on Bisous blocks the nanofibers from doing their job! The fibers are activated by water so ditch the cleanser and go Au Naturale! 
    • When is the next product launching?

      We’ll be coming out with new products very soon–sign up with your email address to get the latest updates.

    Product

    • How can I find out more information about Bisous?

      You can learn all about our products on our three pack product page or on the About Us section of our store.

    If you have any other questions or thoughts, say bonjour by emailing bonjour@bisous.store

    • What skin types is Bisous suitable for?

      Bisous is appropriate for all skin types: our nanofiber cloth is hypoallergenic, non-irritating, paraben free, and alcohol free.

    • Do you test on animals?

      Very important question, no we don't! We LOVE and care for every creature on Earth.

      Returns & Exchanges

      • How do I place a return or exchange?

        We're sorry you didn't love your Bisous. Please reach out to bonjour@bisous.store with your order number and we'll organise the rest.

      • What’s your return policy?

        All returns must be processed within 14 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at bonjour@bisous.store and we'll help you place the return. Please note that Bisous must be unused, unwashed and in the original packaging.

      • How long does it take to process a return?

        Credit card refunds usually take 5-10 business days to appear on your statement.

      Billing

      • When will my credit card be charged?

        Your credit card will be charged as soon as your order is accepted and processed.

      • What forms of payment do you accept?

        We accept Visa, MasterCard, American Express and Paypal. Unfortunately, we cannot accept checks or money orders.

      • What can I do if my payment is declined?

        Oh no! Here are a few things to check if your payment didn’t go through:

        • Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
        • Is your card expired?
        • Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

        If none of these apply, please contact us at bonjour@bisous.store. We’re happy to help!

      Order Questions

      • How can I cancel my order?

        Please email us at bonjour@bisous.store as soon as possible if you would like to cancel or change your order. Our fulfilment centre processes orders quickly, but we’ll do our best to process your request.